“I calculated the total time that humans have waited for web pages to load. It cancels out all the productivity gains of the information age. Sometimes I think the web is a big plot to keep people like me away from normal society.” ~Scott Adams
Technology has made our lives incredibly simple, but what has happened to customer service? Customer service is now voice activated, and simply hitting zero is no longer an option. It is a shame that the more we contact our doctor’s office and other organizations, the more we become confused with which buttons to hit. And then if you are lucky enough to find a representative to speak with the chances of you understanding the conversation is minimal. My personal favorite is when a customer service representative states his name is “Bob” when there is absolutely no way his name is even close to these three letters.
So, has technology really made our lives simple or has it simply enhanced our lazy genes? Sure we can pop onto the web to find a location, transfer funds, type an e-mail to family, and find out who is popular on You Tube; but what happened to common courtesies and common language? We used to send cards in the mail to say I love you, or that I am thinking about you but now we just hit "reply all" and all the niceties have turned into indescribable acronyms.
Customer service and common courtesies seem something of the past. We are just too busy as Americans, doing what I have no idea! We do not even have time to take off from work when we are sick, and it seems to be more of an inconvenience even when the kids need a day of rest; but no worries we always have our laptops, smart phones, and other technological devices that keep us connected. Can you imagine a day without checking your phone, keeping up with e-mails, or simply enjoy the simple things like board games, and taking a walk? It probably seems a bit boring, doesn’t it?
Technology has made our lives incredibly simple, but what has happened to customer service? Customer service is now voice activated, and simply hitting zero is no longer an option. It is a shame that the more we contact our doctor’s office and other organizations, the more we become confused with which buttons to hit. And then if you are lucky enough to find a representative to speak with the chances of you understanding the conversation is minimal. My personal favorite is when a customer service representative states his name is “Bob” when there is absolutely no way his name is even close to these three letters.
So, has technology really made our lives simple or has it simply enhanced our lazy genes? Sure we can pop onto the web to find a location, transfer funds, type an e-mail to family, and find out who is popular on You Tube; but what happened to common courtesies and common language? We used to send cards in the mail to say I love you, or that I am thinking about you but now we just hit "reply all" and all the niceties have turned into indescribable acronyms.
Customer service and common courtesies seem something of the past. We are just too busy as Americans, doing what I have no idea! We do not even have time to take off from work when we are sick, and it seems to be more of an inconvenience even when the kids need a day of rest; but no worries we always have our laptops, smart phones, and other technological devices that keep us connected. Can you imagine a day without checking your phone, keeping up with e-mails, or simply enjoy the simple things like board games, and taking a walk? It probably seems a bit boring, doesn’t it?
No comments:
Post a Comment